Terms & Conditions

Regarding

Clarise Crafts
www.clarise-crafts.co.uk

Contact name: Alyssa Randell
Tel: 07533428981 (PRIVATE NO.)
Email: info@clarise-crafts.co.uk

Registered Address:
44 Fernbank Drive
Leeds
LS13 1BY
United Kingdom

By accessing and purchasing from www.clarise-crafts.co.uk, www.facebook.com/ClariseCrafts or www.ClariseStamps.etsy.com you agree and are bound by these Terms & Conditions.


1. Digital Rights

1.1 All generated digital artwork (with the exception of final logo files) is original and intellectual property of Clarise Crafts and as such must not be copied without consent.

1.2 All supplied artwork is intellectual property of the owner as stated.

1.3 Any copyrighted artwork must not be recreated without prior consent from the original owner.

1.4 The artwork proof provided by Clarise Crafts for custom stamps or stationery is for approval by the Buyer only and MUST NOT be used digitally i.e as a profile picture on social media. If you wish to enquire about obtaining the rights to the digital file, please contact us.

1.5 The Buyer may request up to three proof variations at the time of the order. Two further proof revisions for corrections are permitted making up to five revisions in total. If the Buyer requests additional proof revisions, these will be charged per revision. The goods will not be dispatched until the fee has been settled.

1.6 The Buyer must understand that there are likely to be colour variations when viewing digital proofs for stationery. Colours will vary from screen to screen and will also be slightly different on final printed goods due to the various print systems used.

1.7 Once the Buyer has approved a proof, the manufacturing process may begin immediately so if the Buyer wishes to make alterations after giving approval this may not always be possible.

2. Health and Safety

2.1 Clarise Crafts stamps are not CE tested and are advised for use by those over the age of 14.

2.2 The materials used in the stamp manufacture are proven to be non-toxic but are still undergoing official tests for food safety so we cannot recommend the use of them in food products.

2.3 It is recommended to thoroughly wash hands and work surfaces after using stamp and ink products to avoid any contact with food or drink products.

3. Returns, Refunds and Exchanges

3.1 If for any reason you are unhappy with any stock (i.e ready-made and non-customised items) from Clarise Crafts, the Buyer has the right to cancel their order within 7 days of receiving the goods.

3.2 The buyer must inform Clarise Crafts by email or post of their decision to cancel and goods must be returned within 14 days in their original condition at the buyer's expense.

3.3 Upon receipt of the goods, after inspection, a full refund will be issued with 7 days. The Buyer is responsible for any goods that have been damaged in transit when returned so must ensure that sufficient packaging is used.

3.4 Only if the goods are deemed to be faulty or incorrectly supplied then Clarise Crafts will cover the return postage costs.

3.5 A refund will only be issued to the same buyer and payment method that was originally used to purchase the goods.

3.6 We can NOT accept cancellations or returns on any custom made or personalised items.

3.7 It is the buyer's responsibility to check that all details provided are correct. If we have to recreate another stamp you will be required to pay the full price again and it will be classed as a new order.

3.8 If your supplied artwork or design requires alteration, we always send a proof via email. We cannot go ahead and manufacture your stamp without written approval.

3.9 If for any reason there has been an error in the manufacturing process and the goods received do not match the approved proof then you can request a replacement.

These terms are in accordance with the Consumer Contracts Regulations June 2014 (previously known as the Distance Selling Regulations).

4. Products and Offers

4.1 Clarise Crafts reserve the right to change, modify or remove products without prior notice.

4.2 All offers and promotions are made subject to availability. Quotes for custom items are valid for 7 days.

4.3 Clarise Crafts reserve the right to alter the prices of any products. Any order placed prior to changes will not be affected.

4.4 Full payment of any goods is required before dispatch. Payment for any custom work must also be upfront. If custom design work has been carried out but the physical item is no longer required you will only receive a partial refund, covering the cost of the item.

4.5 Please be aware that due to differences in paper and/or ink and also the very nature of a stamp, there will be variations in the outcome and you are unlikely to get a perfect print every time.

4.6 Please take into consideration our goods are all made by hand so may have a slight quirk or charm to them. We use a number of suppliers for our materials who also make them by hand. For example; our acrylic stamping blocks are cut and polished by hand so may have some slight scratches or chips due to this process, these items are not classed as faulty.

5. Shipping

5.1 All goods are sent via Royal Mail First Class Post. You can upgrade your shipping 'Signed For' within the UK or 'Tracked & Signed' for international order. Wherever possible we try to package orders as a 'large letter' so they can fit through your letterbox making it convenient for you should you not be home when your mail is delivered. Occasionally, we may need to use a courier for certain orders but you will be informed before dispatch.

5.2 We ship worldwide. UK and European shipping options are available through the website shop. Please contact us for a quote if you are outside Europe. Worldwide shipping is available through the Etsy shop.

5.3 Royal Mail aims to deliver UK First Class post on next working day but sometimes it may take a little longer. Please allow up to 7 working days for items to arrive before contacting us.

5.4 Shipping within Europe generally takes 3-5 working days. International orders generally take 5-10 working days. International orders can get held up in customs and this may take upto 25 working days. Please allow the maximum amount of time for your goods to arrive before contacting us.

5.6 Please allow additional time for goods to arrive over Bank Holidays or over the Easter and Christmas periods.

5.7 In the event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer's request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights. 

5.8 Any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer.

6. Privacy

6.1 Your personal information (Name, Email Address, Mailing Address) will be collected when an order is placed through the site. This is necessary to process orders. This information is stored securely and will not be sold/ shared to any third parties.

6.2 Your credit/debit card details are not available to us; for your safety and security PayPal is our payment gateway.

6.3 If you send a message through our contact form you are giving us permission to contact you via email. This information will not be shared with any other companies.

6.4 If you place an order with us you may be added to our mailing list. You have the right to opt out of the mailing list.


Last updated 15/01/17